Microsoft says it’s working to fix Outlook, Copilot outage
More than 100K reports of user issues shortly after 1 pm ET
Microsoft Corp. said it was working to restore access to its bundle of workplace software, saying customers may experience issues connecting to email and other tools.
Users of Exchange Online — the system that backs the Outlook email service — as well as the company’s Teams videoconferencing app and Copilot AI chatbot could have issues reaching those services, Microsoft said in an update posted to its status page on Thursday. A separate post on X, the social media site, said users “in any region” could be effected.
The company said it was redistributing connection traffic across its global infrastructure and restarting affected servers. A spokesperson referred to updates on the company’s social media feeds.
Downdetector was tracking more than 100,000 reports of user issues with Microsoft services shortly after 1 p.m. New York time, though the number of reports has since declined for products including Outlook and Copilot.
